1. Delivery
All products purchased via www.kodablex.com are digital. There is no physical shipment. Once the payment is successfully completed, the purchased content is automatically assigned to the user's account and becomes accessible on the platform.
2. Delivery Time
Digital products are delivered within 1 hour after payment confirmation. In case of technical issues, the delivery will be completed within a maximum of 24 hours.
3. Refund Conditions
Due to the nature of digital products, once the content is accessed or used, refunds cannot be issued. According to the Law on Consumer Protection, the right of withdrawal for digital goods is valid only if the product has not been used or accessed.
4. Acceptable Refund Cases
- Product is not delivered at all
- Product/service content is different from what was advertised
- Service cannot be provided due to a technical error (excluding user-related problems)
5. Refund Process
Refund requests must be sent in writing to support@kodablex.com along with the order number. If approved, the refund will be issued within 7 business days using the same method of payment.
6. Contact
For all questions related to delivery and refunds, you can contact us using the information below.
Webim Go Yazılım Teknolojileri LTD. ŞTİ.
Email: support@kodablex.com
Phone: +90 850 000 0000